{"id":6354,"date":"2017-08-28T10:55:03","date_gmt":"2017-08-28T08:55:03","guid":{"rendered":"https:\/\/www.tommasi.it\/?page_id=6354\/"},"modified":"2017-08-28T10:55:03","modified_gmt":"2017-08-28T08:55:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tommasi.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf\">\n.flex_column.av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-15d750bd1b332b34c6e70b077ebbccdf av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Frequently asked questions<\/p>\n<ul>\n<li>How can I get your catalog?<\/li>\n<li>How can I see the prices?<\/li>\n<li>There are discounts for resellers?<\/li>\n<li>How do I order?<\/li>\n<li>Is there a minimum order?<\/li>\n<li>If the minimum order is 6 pieces, the price is per unit or per six pieces?<\/li>\n<li>What are the delivery times?<\/li>\n<li>How travels the goods?<\/li>\n<li>Shipping costs?<\/li>\n<li>The goods are insured?<\/li>\n<li>What should I do in case of breakage in shipping?<\/li>\n<li>How do I pay?<\/li>\n<li>How can I be informed about your news?<\/li>\n<li>I can visit you in Murano?<\/li>\n<li>Can I resell your products on the Internet?<\/li>\n<li>I am an individual, how can I buy your products?<\/li>\n<\/ul>\n<p><strong>How can I get your catalog?<\/strong><br \/>\nYou can download them directly online at the following link.<br \/>\nOr you can take the CD-ROM by e-mail at the info @ tommasi.info.<br \/>\nAlso available are two catalogs &#8220;Poems of Glass&#8221; and &#8220;Jewels of glass&#8221; always on your request.<br \/>\nDo not forget to give us your postal address!<\/p>\n<p><strong>How can I see the prices?<\/strong><br \/>\nPrices are per unit and are expressed in euro. To order just click on the photos at the desired part.<\/p>\n<p><strong>There are discounts for resellers?<\/strong><br \/>\nOf course, register as dealers and receive offers with discounts reserved for you.<\/p>\n<p><strong>How do I order?<\/strong><br \/>\nIn one of the following ways:<br \/>\nE-mail to info@tommasi.it<br \/>\nvia fax to 041 5276182<br \/>\nby phone at 041 736051<br \/>\ncoming to Venice Murano &#8211; Museum from Monday to Friday from 08:00 to 17:00<br \/>\nonline directly on this site www.tommasi.info to order just click on the items you want and follow the directions that are given,<br \/>\npayment by credit card is done on a secure server.<\/p>\n<p><strong>Is there a minimum order?<\/strong><br \/>\nThe minimum order is 500 \u20ac excluding goods.<br \/>\nit is also possible, with a minimum amount of 1000\/1500 \u20ac, can devote a corner of your shop&#8217;s products Tommasi Murano Glass.<br \/>\nWith this formula we will send along with her all the material goods in order to show off our products.<br \/>\nExhibitors for rings, earrings, pendants, necklaces, displays, posters, banners, indoor and outdoor banners, display Tommasi &#8220;made with love&#8221;, stickers, cardstock shelf and everything you need for presenting your shop \/ showcase and enhance the most of the products, guaranteeing the public a product branded, original and guaranteed Tommasi course.<\/p>\n<p>Our products are certified according to the European directives on anti-counterfeiting and materials used are not imported and therefore are not harmful to health (94\/27\/CE-DL21\/03\/2000-2004-96-CE)<br \/>\nPlease note that the brand Murano Glass is a registered trademark refers only to the original factory on the island of Murano misuse of the brand Murano Glass is punishable by law and we encourage you to always make sure that your supplier has the head office \/ factory in &#8216; island of Murano (Venice)<\/p>\n<p><strong>If the minimum order is 6 pieces of an article, the price per unit or per six pieces?<\/strong><br \/>\nThe prices displayed are always unitary.<\/p>\n<p><strong>What are the delivery times?<\/strong><br \/>\nUsually delivery takes about 30 days, if you need faster delivery confirmation ask the sales office.<\/p>\n<p><strong>How travels the goods?\u00a0<\/strong><br \/>\nThe goods travel with our courier U.P.S. in standard shipping for Italy and Europe, and expedited with other countries.<br \/>\nStandard service provides delivery within 2 working days for Italy and for Europe in four days, the expedited service delivery in approximately 5 working days. The U. P.S. provides a tracking service with which you can know at all times where the package online at www.ups.com or toll free at 800 877 877.<\/p>\n<p><strong>What are the shipping costs?<\/strong><br \/>\nWill be invoiced at cost, approximately refer to the following scheme:<br \/>\nEurope for a pack of 10 kg costs about 30 euro<br \/>\nfor the U.S.A. a pack of 10 kg costs about 80 euro<br \/>\nJapan for a pack of 10 kg costs about 100 euro<br \/>\nIf you want you can also travel to the goods with your own trusted courier, at your expense and at your own risk.<\/p>\n<p><strong>The goods are insured?<\/strong><br \/>\nNo, by calculating the series of accidents there should secure it with our courier. If the package is lost or damaged you come you can ask the sending of replacements directly to the company Tommasi.<\/p>\n<p><strong>What should I do in case of breakage in shipping?<\/strong><br \/>\nThe goods are well packed and we have a long experience in shipping all over the world, thus the cases of damages are rare but given the fragile nature of the items, can always happen.<br \/>\nIn this case, please kindly notify immediately the company via e-mail or a fax stating the nature and extent of the damage.<br \/>\nAny damaged parts should be kept at the disposal of the company who may demand the surrender to the contrary.<\/p>\n<p><strong>How do I pay? <\/strong><br \/>\nOn delivery to the carrier (only for Italy and CEE countries) in advance by sending a check<br \/>\nadvance by bank transfer<br \/>\nThe details of our bank are as follows:<br \/>\nCassa di Risparmio di Venezia<br \/>\nAgency Campalto (VE)<br \/>\nCurrent Account No. 1000\/00001274<br \/>\nA.B.I. 06345 C.A.B.02018 CIN: S<br \/>\nPayable to:<\/p>\n<p>Tommasi e Figli s.a.s &#8211; Rivalonga &#8211; 30141 Murano (VE) &#8211; Italy<\/p>\n<p>SWIFT IBSPIT2V<br \/>\nBBAN: S0634502018100000001274<br \/>\nIBAN: IT90S0634502018100000001274<br \/>\nCredit Card VISA &#8211; MASTERCARD<\/p>\n<p><strong>How can I be informed about your news?<\/strong><br \/>\nRegister and leave your own e-mail address.<br \/>\nOnly when they are made of novelty or special offers we will send you an e-mail. Do not worry you do not disturb with spam or other banal advertising.<\/p>\n<p><strong>I can visit you in Murano?<\/strong><br \/>\nWe are very happy to meet you in our office in Murano.<br \/>\nTake the shuttle from the airport or from Piazzale Roma and get off at the Glass Museum, we are 10 meters on the right.<br \/>\nSo you can admire our teachers work and touch our products. Our opening hours to the public from 08.00 to 16.00 Monday to Friday. In the month of August and during the Christmas period we are closed for holidays.<\/p>\n<p><strong>Can I resell your products on the Internet?<\/strong><br \/>\nIf you are interested in selling our products on your website please send a request with a detailed description of your company and the address of your site. If we deem appropriate in quality and content to accommodate our products we will give you a license to do so and to use our brand, as well as all the necessary technical support with images, banners, etc..<\/p>\n<p><strong>I am an individual, how can I buy your products?<\/strong><br \/>\nIf you do not find a reseller in your area, you can order directly online by clicking on objects in the catalog.<\/p>\n<p><strong>Want more information?<\/strong><br \/>\nCall us if we can help we will be happy to do so.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Tommasi Murano - Glass Jewelry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tommasi.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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