Sales on the Internet are governed by the law of 22 May 1999, n. 185 of safeguarding consumers in the matter of sales. As unspecified purchases in this store e-commerce are subject to the Act.
All our products are top quality, guaranteed Murano glass.
Small variations in shape, size, color, imperfections or small air bubbles in the glass are inevitable and are typical of the handmade glass.
Most of the production is made by us directly or exclusively by the best masters of Murano and selling products directly on the Internet we do not have the high costs of distribution and brokerage that each store must necessarily add to the cost of the product.
The price of each article is written with the product description next to the picture of her.
THE PRODUCTS LISTED IN OUR SHOP ON-LINE ARE SOLD SEPARATELY ONLY TO DEALERS , SEE INDIVIDUAL PRICES ON PDF AFTER LOGIN.
IT IS POSSIBLE TO REALIZATION OF YOUR PRODUCTS OR UPON REQUEST AND EXCLUSIVE
The price is to be understood in EURO and are for sale to the public.
Taxes and duties
All deliveries to EU countries are EU duty free.
All other countries are subject to duties that vary by country and type of article that is imported and are impossible for us to determine.
Suggest that you contact the customs office in your country to know the cost. Import duties shall be borne by the purchaser.
We accept VISA, MASTERCARD, AMERICAN EXPRESS and all other cards accepted by PayPal.
Your credit card will be charged on the day of shipment of the goods.
You can also pay by bank transfer or by check.
In Italy and the CEE countries with the exception of Greece, it is possible to pay in cash directly to the UPS courier upon receipt of the goods.
Right of withdrawal
If you do not like what you have purchased or have changed your mind, you have 10 days to return the unopened in its original packaging.
Once we receive the product, we will refund the amount of the article.
The shipping costs and any duties are not refundable.
Products must be returned at your expense and at your own risk.
In case you have just ordered something and you wish to cancel your order, please send us as soon as possible by e-mail in such a way as to avoid the parcel and related expenses.
The identity of the company that sells the products is as follows:
Tommasi & e figli S.A.S. – VAT: IT 03571400278
Murano – Museuo, Rivalonga Conterie – 30141 Venice – Italy
Phone: 041 736051 fax: 041 5276182 E-mail: firstname.lastname@example.org
Companies register and the register of economic and Administrative n ° 320146
The shipping costs are not included in the sale price and are calculated separately based on the weight, volume and destination.
The cost of shipping is displayed during the order process on the shopping cart upon checkout that is, after you have entered your personal data with the shipping address.
The goods are shipped with UPS which will guarantee the highest quality in service delivery. When the goods have been dispatched we will send you a notice by e-mail with the tracking number of the shipment. Not all items are available at time of order, some of them must be produced and may take a few weeks for shipping. The goods are well packed and we have a long experience in shipping all over the world. For anything else you want to ask us or tell us, please go to the Customer Service section.
The goods are shipped in standard service in CEE countries and expedited service in other countries.
Delivered in 2 working days in Italy and in 4 working days in Europe. In the
U.P.S. provides you with a tracking service with which it is possible to know at any time where your goods to www.ups.com> tracking service or toll free at 800 877 877.
Availability of goods
Your credit card will be charged on the day that is shipping. If you need any items urgently, please contact our customer service to check availability in stock.
The cases of damages are rare but given the fragile nature of the product can always happen.
If you recive a broken item, please send us a picture of the broken near its shipping box.
We replace any breakage due to shipping.
Complaints will be accepted no later than 10 days from receipt of goods.
When the goods have been dispatched we will send you a notice by e-mail with the tracking number of the shipment.
Not all items are available at time of order, some of them must be produced and may take a few weeks for shipping.
The goods are well packed and we have a long experience in shipping all over the world.
For anything else you want to ask us or tell us, please go to the Customer Service section.